Refund policy
Right of withdrawal/open purchase
In accordance with the Distance Selling Act, Teksmart offers a 14-day right of withdrawal from receipt of the product. To exercise the right of withdrawal, the product and its packaging must be returned in substantially unchanged condition.
Handling of products and depreciation
If a product is returned in a condition indicating that it has been handled beyond what is permitted, Mistore reserves the right to claim compensation for depreciation. This compensation will correspond to the depreciation suffered by the product, depending on the customer's handling.
Shipping and Refund
The customer is responsible for the cost of the return shipping and shall ensure that the product is returned safely. It is highly recommended to keep the receipt and tracking number of the return shipment. Refunds, excluding original shipping costs, are carried out within 30 days of the item being received by us, but are often made immediately upon receipt.
Specific Product Return Conditions
For certain categories of products, returns are not accepted if the packaging is broken. This is to ensure product hygiene and customer safety.
- Kitchen products
- Mobile phones
- Headphones
- Personal care products
Handling of errors and complaints
Customers are encouraged to report any faults or defects in the product to Mistore immediately. Complaints should be made within a reasonable time, ideally within 2 months of discovery. Mistore offers options such as repair, replacement, price reduction, or refund depending on the nature of the defect. The right of complaint extends to three years from receipt of the product.
Exceptions to the right of withdrawal
Certain products and services are excluded from the right of withdrawal, including services that have been started with the customer's consent during the withdrawal period, and goods that by their nature cannot be returned.
Return process
When exercising the right of withdrawal and return, order information should be sent with the shipment. Ideally, the delivery note that was sent to you as a customer, with the reason for the return. It is also possible to send a note that includes the order number and the reason for the return.
Please note that all returns must be sent by direct delivery to the return address below. We do not redeem goods for cash on delivery or registered parcels to Service Agents.
Online purchases cannot be returned in a physical store/warehouse.
Return address:
Commerceit AB / Teksmart
Furuviksringen 19 302 44 Halmstad Sweden
Info@teksmart.se
All goods must be sent in such a way that safe transportation can take place. The shipment must be sent as a business package, parcel, letter or equivalent where teksmart has sent the goods to us.
Remember that you are responsible for the transportation to us. Therefore, save the receipt with the parcel number.
You as a customer are responsible for the shipping costs for the return.
Refunds are made no later than 30 days after receipt of the goods, but usually take place immediately when the goods are received by us. Refunds are made on the value of the goods excluding the cost of shipping.