Terms of service

For purchase on teksmart.se (559467-9853)

Sales are made to private individuals, companies, associations, authorities, municipalities and legal entities. We do not enter into agreements with minors (under 18 years) without parental approval.

All prices are including Swedish VAT.

Shipping costs and any other fees are visible at checkout before purchase. TekSmart only delivers to countries within the EU.

All orders are placed via our website, tecsmart.se. Orders placed by e-mail or telephone are not accepted unless agreed. The customer is responsible for ensuring that address details and contact details are correctly filled in. In the event of incorrect information resulting in the delivery needing to be changed, tecsmart.se may need to charge an additional fee corresponding to the cost of freight change. Therefore, please contact customer service directly if you know that the information was not correct when ordering.

Questions regarding actual purchases, ongoing orders are usually answered within 24 hours on weekdays, through customer service e-mail: info@teksmart.se

Delivery and payment methods

DHL Home delivery
TekSmart.se default shipping options for larger packages that cannot be delivered to service agents. Delivery usually takes place within 1-3 weekdays when ordering before 12.00, with reservation for high order load at us at tecsmart.se and at DHL. Home delivery takes place during the day 08:00-17:00. Your local DHL courier will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Packages are scanned so you can follow your delivery all the way, by e-mail or directly on dhl.se. Recipients need to sign a receipt upon delivery.

DB Schenker - Delivery to DB Schenker delivery point (ServicPoint)
The shipment is sent to the nearest Schenker agent based on postal code. Free shipping is offered to agents. Delivery usually takes place within 1-3 weekdays when ordering before 12.00., with reservation for high order load with us at tecsmart.se and at Schenker. Packages are scanned so you can follow your delivery all the way, by e-mail or directly on Schenker.se.

DB Schenker - Home delivery to the house door/apartment gate
Delivery usually takes place within 1-3 weekdays when ordering before 12.00., with reservation for high order load with us at Tecsmart and at Schenker.

Home delivery takes place during the day 08:00-17:00. Your local Schenker agent will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Packages are scanned so you can follow your delivery all the way, by e-mail or directly on Schenker.se. If you are not able to be at home during the day, please choose agent delivery. If you need to contact your local Schenker office, you can find contact details here.

Bring
Delivery usually takes place within 1-3 weekdays when ordering before 12.00., with reservation for high order load with us at tecsmart.se and at Bring. Home delivery takes place during the day 08:00-17:00. Your local Bring agent will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Packages are scanned so you can follow your delivery all the way, by e-mail or directly on bring.se.

Payment method

Card
Card payment is made via the Klarna function and does not require a login or account in Klarna. You can also choose Paypal and then pay by card in the next step.

Klarna
Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best. A nice thing about Klarna Checkout is that they distinguish between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either by Klarna invoice, Klarna account, card or bank transfer. Everything is equally secure.

 

Uncollected / received packages
In the event of uncollected packages at service agents or not received packages at home delivery, it is considered a cancellation of your order and we reserve the right to charge you as a customer SEK 249 including VAT, or actual return shipping cost in each specific case in the case of bulky packages. The fee is charged to cover return shipping and administrative handling. The fee is settled against payment already received or invoiced.

Uncollected parcels do not fall under the right of withdrawal. Packages are usually left with your service agent for 10 days. The time is controlled by the carrier and Tecsmart cannot guarantee the exact time. Each carrier (delivery method above) reminds you as a customer by text message / e-mail to avoid your order going into unwanted return.

Transport damage to goods
Visible damage to packaging is reported directly to the carrier or service agent upon receipt of the goods. Take a picture of the damage immediately when it is discovered to facilitate handling. Hidden transport damage is reported within a maximum of 5 days. Transport damage reported after 5 days will not be processed.

Right of withdrawal/open purchase

In accordance with the Distance Selling Act, TekSmart offers a 14-day right of withdrawal from receipt of the product. Return the product with the original packaging in the same condition as you received it.

Handling of Products and Depreciation

If a product is returned in a condition indicating that it has been handled beyond what was necessary to establish its characteristics, Tecsmart reserves the right to claim compensation for depreciation. This compensation will correspond to the depreciation suffered by the product, depending on the handling by the customer.

Shipping and Refund

The customer is responsible for the cost of the return shipping and shall ensure that the product is returned safely. It is highly recommended to keep the receipt and tracking number of the return shipment. Refunds, excluding original shipping costs, are carried out within 30 days of the item being received by us, but are often made immediately upon receipt.

Specific Product Return Conditions

For certain categories of products, returns are not accepted if the packaging is broken. This is to ensure the hygiene of the product, the safety of the customer and to be able to sell the product in new condition.

  • Kitchen products
  • Headphones
  • Mobile phones
  • Personal care products

Handling of errors and complaints

Customers are encouraged to report any faults or defects in the product to TekSmart immediately. Complaints should be made within a reasonable time, ideally within 2 months of discovery. TekSmart offers options such as repair, replacement, price reduction or refund depending on the nature of the fault. The right of complaint extends to three years from receipt of the product.

Exceptions to the right of withdrawal

Certain products and services are excluded from the right of withdrawal, including services started with the customer's consent during the withdrawal period, and goods that by their nature cannot be returned.

 

Return process

When exercising the right of withdrawal and return, order information should be sent with the shipment. Ideally, the delivery note that was sent to you as a customer, with the reason for the return. It is also possible to send a note that includes the order number and the reason for the return.

Please note that all returns must be sent by direct delivery to the return address below. We do not redeem goods for cash on delivery or registered parcels to Service Agents.

Online purchases cannot be returned in a physical store/warehouse.

Return address:
Teksmart
Furuviksringen 19
302 44 Halmstad
Sweden

E-mail: info@teksmart.se

 

Complaints/ Warranty
For complaints and warranty issues, always contact us at Tecsmart before the goods are returned. In the case of complaints and warranty cases, we always pay the return shipping. Right of withdrawal and warranty are treated differently, therefore the warranty slip cannot be used for right of withdrawal/open purchase.

Warranty and guarantee
Applicable warranties for Xiaomi products:

  • Smartphones: 2 years warranty
  • Other products: 1 year warranty
  • Scooters and vacuum cleaners: 2 years warranty on the scooter and 6 months warranty on the battery
  • Unless otherwise stated, the warranty period is 1 year.
  • Outlet products: 6 months.

Applicable guarantees for Narwal products:

  • All Narwhal products: 2 years warranty

Applicable guarantees for Yeelight products:

  • All Yeelight products: 1 year warranty

Applicable guarantees for NIUs products:

    • Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness) 2 years
    • Accessories(incl, brake levers, brake disc, brake line, throttle control and other non-daily consumable parts) 6 months
    • Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad) 3 months

    The warranty applies to malfunctions that occur during the warranty period. Defects that have arisen during or after a change in the product's function and appearance are not covered by the warranty. The warranty also does not cover so-called handling errors, which include incorrectly set product or accidental damage, such as broken display on a mobile phone that is dropped, moisture damage, uninflated tires or software errors, etc.

    Please note that in the event of a non-warranty case, an examination fee of SEK 499 will be charged if the customer wishes to return the product. If the customer chooses to discard the product, no examination fee is charged.

    Right of complaint
    As a consumer, you have a statutory right of complaint for 3 years regarding original manufacturing defects. This right of complaint means that you can point out defects that existed at the time of purchase. The right of complaint applies to all Tecsmart products. If you want to invoke your right of complaint, the burden of proof lies with you as a consumer. You therefore need to prove that the fault with the product can be traced back to the product's origin and has not arisen due to wear and tear or external damage.

    PLEASE NOTE! In the event of a non-warranty case, an investigation fee of SEK 499 will be charged if the customer wishes to return the product. If the customer chooses to discard the product, no examination fee is charged.

    Dispute / Force majeure
    In the event of a dispute against a private individual, Tecsmart's policy is to follow the decisions of the General Complaints Board (ARN).
    Contact ARN: 08-50886000
    Disputes between companies are normally resolved in Swedish courts.

    Questions concerning actual purchases, ongoing cases and ongoing complaints are answered within 48 hours on weekdays.